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Problematizing the role of lay-workers: Lessons from a clinical setting

Beech, P.N.H. and de Caestecker, L. and MacIntosh, R. and McInnes, P.A. and Ross, M. (2004) Problematizing the role of lay-workers: Lessons from a clinical setting. International Journal of Public Sector Management, 17 (6). pp. 486-497. ISSN 0951-3558

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Abstract

This paper seeks to problematize the role(s) that lay-workers can play and the nature of their relationship with other, well-established professional groups. Views are extracted from the literature on how best to manage the introduction of lay-workers into professional settings and the paper examines the experience of attempting this in national health demonstration project funded by the Scottish Executive Health Department. Whilst the literature argues that the use of lay-workers will enhance flexibility and challenge some of the bureaucratic/hierarchical problems of traditional organizations, the empirical evidence presented here suggests that phenomena such as hierarchy are persistent and that individual and collective identities are constantly renegotiated in a complex and dynamic process which recreates hierarchy albeit in an unintentional way. This paper offers a series of observations from the project study then generalise in terms of implications for management practice and management theory.

Item type: Article
ID code: 4313
Keywords: employees, health services, organsiations, professional associations, scotland, work identity, Management. Industrial Management, Political Science and International Relations, Management, Monitoring, Policy and Law, Geography, Planning and Development
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Graduate School of Business
Strathclyde Business School > Strategy and Organisation
Faculty of Education > Educational and Professional Studies
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 16 Oct 2007
    Last modified: 04 Sep 2014 15:47
    URI: http://strathprints.strath.ac.uk/id/eprint/4313

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