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World class computing and information science research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Great expectations : gender, looks and lookism at work

Warhurst, Chris and Van den Broek, Di and Hall, Richard and Nickson, Dennis (2012) Great expectations : gender, looks and lookism at work. International Journal of Work Organisation and Emotion, 5 (1). pp. 72-90. ISSN 1740-8938

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Abstract

Drawing on archival data of employment discrimination from the Victorian Equal Opportunity and Human Rights Commission in Australia, this article examines the issue of employee looks, women and lookism in interactive service work. From existing research on emotional and aesthetic labour, lookism might be expected to occur primarily in services and primarily involve female workers. The findings suggest that these expectations are largely met. However, the data also reveal that men in services also claim lookism and that lookism extends beyond interactive services into other industries such as manufacturing. This article concludes by discussing the implications of these unexpected findings for the study of lookism.