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'Stressed out of my box' : employee experience of lean working and occupational ill-health in clerical work in the UK public sector

Carter, Robert and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2013) 'Stressed out of my box' : employee experience of lean working and occupational ill-health in clerical work in the UK public sector. Work, Employment and Society, 27 (5). pp. 747-767. ISSN 0950-0170

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Abstract

Occupational health and safety (OHS) is under-researched in the sociology of work and employment. This deficit is most pronounced for white-collar occupations. Despite growing awareness of the significance of psychosocial conditions – notably stress – and musculoskeletal disorders, white-collar work is considered by conventional OHS discourse to be ‘safe’. This study’s locus is clerical processing in the UK public sector, specifically Her Majesty’s Revenue and Customs, in the context of efficiency savings programmes. The key initiative was lean working, which involved redesigned workflow, task fragmentation, standardization and individual targets. Utilizing a holistic model of white-collar OHS and in-depth quantitative and qualitative data, the evidence of widespread self-reported ill-health symptoms is compelling. Statistical tests of association demonstrate that the transformed work organization that accompanied lean working contributed most to employees’, particularly women’s, ill-health complaints.

Item type: Article
ID code: 42212
Keywords: stress, white-collar, employee experience , lean working , occupational ill-health , UK public sector, clerical work , labour process, OHS, gender, Management. Industrial Management, Organizational Behavior and Human Resource Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
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Depositing user: Pure Administrator
Date Deposited: 27 Nov 2012 09:10
Last modified: 27 Mar 2014 10:39
URI: http://strathprints.strath.ac.uk/id/eprint/42212

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