Taylor, Philip and Anderson, Pauline (2012) Contact centre sector in Scotland – the 2011 audit. [Report]
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This important piece of research builds on previous audits - Dr Anderson and Professor Taylor carried out the 2008 audit. Commercial reports on the sector are typically based upon sampling techniques and are less rigorous than the comprehensive data gathering methods employed by the research team. This comprehensive analysis of the sector is indispensable for effective policy formulation by the Scottish government, local authorities, investment bodies, the Scottish Enterprise network, employers and other stakeholders
| Item type: | Report |
|---|---|
| ID code: | 41842 |
| Keywords: | contact centre, audit, 2011, scotland, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Pure Administrator |
| Date Deposited: | 30 Oct 2012 16:00 |
| Last modified: | 30 Oct 2012 16:00 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/41842 |
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