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Doing the right thing? HRM and the angry knowledge worker

Cushen, Jean and Thompson, Paul (2012) Doing the right thing? HRM and the angry knowledge worker. New Technology, Work and Employment, 27 (2). pp. 79-92. ISSN 0268-1072

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Abstract

This paper explores the relationship between human resource practices, commitment, work and employment relations. Drawing on an in-depth ethnography of knowledge workers within a global, high-technology, knowledge-intensive firm the paper offers a multi-dimensional understanding of structures of influence and of commitment that interact in distinctive ways to shape the employee experience. In examining the context and content of ‘best practice’ HR in a ‘celebrated’, leading-edge company, we have offered a more complex, grounded picture of the intent and outcome of commitment-seeking policies. The paper demonstrates that, contrary to mainstream and critical scholarship, skilled technical workers in knowledge-intensive firms can be uncommitted, angry and high performing at the same time.

Item type: Article
ID code: 41730
Keywords: commitment, HRM, financialisation, identity, knowledge work, normative control, angry knowledge worker, Management. Industrial Management, Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
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Depositing user: Pure Administrator
Date Deposited: 25 Oct 2012 12:59
Last modified: 27 Mar 2014 10:39
URI: http://strathprints.strath.ac.uk/id/eprint/41730

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