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Work-life imbalance in call centres and software development

Baldry, C.J. and Hyman, J.D. and Scholarios, D.M. and Buizel, D. (2003) Work-life imbalance in call centres and software development. British Journal of Industrial Relations, 41 (2). pp. 215-239. ISSN 0007-1080

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Abstract

The paper evaluates the centrality of work to employees in two growing employment sectors, call-centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. The study finds that organizational pressures, combined with lack of work centrality, result in work intruding into non-work areas of employee lives, though intrusions manifest themselves in different ways according to type of work, levels of worker autonomy and organizational support.

Item type: Article
ID code: 4158
Keywords: call centres, software development, work, employment, human resource management, management science, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 04 Oct 2007
    Last modified: 12 Mar 2012 10:40
    URI: http://strathprints.strath.ac.uk/id/eprint/4158

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