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Performance management: TQM versus HRM - lessons learned

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Performance management: TQM versus HRM - lessons learned. Management Research News, 26 (8). pp. 38-49. ISSN 0140-9174

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Abstract

This article focuses on the key research findings and challenges pertaining to evaluation and managing the employee performance in the context of quality management derived from the literature survey, questionnaire survey, and a semi-structured interview survey. Topics include the generic criteria of the current HR performance evaluation systems, the main criteria of a quality-driven HR performance evaluation system, and the extent to which HR performance evaluation systems have been adjusted to integrate TQM requirements. Thus, the goal of the article is to review the published literature and highlight the actual practices and trends in the HR performance evaluation in organisational environments with a quality orientation. It concludes that by highlighting where we have made progress, acknowledge critical gaps, and attempt to stimulate additional research.

Item type: Article
ID code: 4112
Keywords: human resource management, performance management, total quality management, Management. Industrial Management, Business, Management and Accounting(all)
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date Deposited: 01 Oct 2007
Last modified: 21 May 2015 09:26
URI: http://strathprints.strath.ac.uk/id/eprint/4112

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