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Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations. TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X

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Reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK-based quality-focused organisations. Twelve a priori features of HR performance evaluation were used to measure HR performance evaluation systems. Since a fundamental reason for the purported incompatibility between TQM and HR performance evaluation is the assertion that most variance in performance is caused by system factors, and due to indications from various sources that HR performance evaluation focuses managerial attention on person factors rather than on system factors, the survey was also developed with the intention of discovering the extent to which these system criteria are used for measuring employee performance. The findings confirm that most HR performance evaluation systems fail to meet quality management expectations and contradict TQM assumptions about individual and system performance.

Item type: Article
ID code: 4109
Keywords: human resource management, performance appraisal, total quality management, performance management, Management. Industrial Management, Applied Mathematics, Industrial and Manufacturing Engineering
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date Deposited: 21 Sep 2007
Last modified: 10 Dec 2015 17:03

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