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Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

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Abstract

Examines the lessons learned from Total Quality Management focused organisations and considers the implications for the theory and practice of performance management.