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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

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Abstract

Examines the lessons learned from Total Quality Management focused organisations and considers the implications for the theory and practice of performance management.