Hurrell, Scott Alexander and Scholarios, D.M. and Thompson, P. (2013) More than a 'humpty dumpty' term : strengthening the conceptualization of soft skills. Economic and Industrial Democracy, 34 (1). pp. 161-182. ISSN 0143-831XFull text not available in this repository. (Request a copy from the Strathclyde author)
There is an ongoing sociological debate regarding which work activities can be considered ‘skilled’. In recent years, this debate has become increasingly controversial due to the growing prominence of so-called ‘soft skills’, especially when used in interactive service work. This article seeks to strengthen the conceptualization of soft skills, through case study investigation, to determine whether or not they are worthy of the ‘skilled’ label. An expanded notion of skill is supported, recognizing that in service contexts displaying employer-facilitated worker discretion and requirements for contextual knowledge in the use of soft skills, the term can indeed have real meaning.
|Keywords:||soft skills, human resource management, Management. Industrial Management, Business, Management and Accounting(all), Organizational Behavior and Human Resource Management, Strategy and Management, Management of Technology and Innovation|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Human Resource Management|
|Depositing user:||Pure Administrator|
|Date Deposited:||28 Aug 2012 14:49|
|Last modified:||22 Mar 2017 10:22|