Hassanien, Ahmed and Losekoot, Erwin (2002) The application of facilities management expertise to the hotel renovation process. Facilities, 20 (7-8). pp. 230-238. ISSN 0263-2772
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.
| Item type: | Article |
|---|---|
| ID code: | 4092 |
| Keywords: | facilities management, hospitality management, hotels, hospitality industry, Commerce, Management. Industrial Management |
| Subjects: | Social Sciences > Commerce Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Hospitality and Tourism Management |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 21 Sep 2007 |
| Last modified: | 12 Mar 2012 10:40 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/4092 |
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