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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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What do lab-based user studies tell us about in-the-wild behavior? : insights from a study of museum interactives

Hornecker, Eva and Nicol, Emma (2012) What do lab-based user studies tell us about in-the-wild behavior? : insights from a study of museum interactives. In: Proceedings of Designing Interactive Systems (DIS'12). ACM, New York, pp. 358-367. ISBN 978-1-4503-1210-3

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Abstract

We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usability issues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.