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Towards a measurement of solution orientation : construct and research directions

Kawohl, J. and Evanschitzky, H. and Woisetschläger, David and Ahlert, D. (2009) Towards a measurement of solution orientation : construct and research directions. In: Proceedings first international symposium on services science (ISSS'9). Proceedings of the ISSS . ISSS, Leipzig. ISBN 9783832521691

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Abstract

Discussion on the measurement of solution orientation: how this might be constructed and the research directions.