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Implementing a web enabled performance measurement system

Turner, T.J. and Bititci, U. and Creighton, S. and Nudurupati, S.S. (2004) Implementing a web enabled performance measurement system. Measuring Business Excellence, 8 (2). pp. 40-54. ISSN 1368-3047

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Abstract

A Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.

Item type: Article
ID code: 3891
Keywords: business performance, internet, performance measurement, quality management, Management. Industrial Management, Engineering (General). Civil engineering (General), Business, Management and Accounting(all)
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Technology > Engineering (General). Civil engineering (General)
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 24 Aug 2007
    Last modified: 04 Sep 2014 12:27
    URI: http://strathprints.strath.ac.uk/id/eprint/3891

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