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Managing processes through teamwork

Mendibil Telleria, Kepa and Little, Derek and MacBryde, Jill (2002) Managing processes through teamwork. Business Process Management Journal, 8 (4). pp. 338-350. ISSN 1463-7154

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Abstract

Efficient teamwork has been shown to be a key element for improving business process performance and, as a consequence, organisational performance. As a result of this, improving management and measurement of team performance has captured the interest of many organisations intending to increase their competitiveness. This paper illustrates some of the research findings of an on-going collaborative research project. It first introduces the idea behind a framework for managing process team performance and later compares this framework with the work that an EFQM winning organisation (2000 European Quality Award prize winner) carried out in order to re-engineer its organisation towards a structure based on processes and teams.

Item type: Article
ID code: 3867
Keywords: BPR, management, teams, performance management, case studies, Technology (General), Business, Management and Accounting (miscellaneous), Business and International Management
Subjects: Technology > Technology (General)
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date Deposited: 21 Aug 2007
Last modified: 09 Apr 2015 11:35
Related URLs:
URI: http://strathprints.strath.ac.uk/id/eprint/3867

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