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“He just didn’t seem to understand the banter” : bullying or simply establishing social cohesion?

Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and Taheri, Babak (2012) “He just didn’t seem to understand the banter” : bullying or simply establishing social cohesion? Tourism Management, 33 (5). pp. 1245-1255. ISSN 0261-5177

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Abstract

Within the professional kitchen bullying is reported as widespread, aggressive and related to a significant retention problem. This research explores negative behaviour in professional kitchens and its impact on organizational commitment. A mixed methods approach is used employing a survey among chefs followed by semi-structured interviews. An exploratory factor analysis examines the underlying constructs of bullying and job satisfaction and data are analysed through Partial Least Squares. Our research highlights that bullying behaviour is experienced most by younger, more junior chefs. However verbal bullying, the form most strongly reported, has no effect on either satisfaction or commitment. Emergent themes of communication and inclusion illustrate bullying behaviour to be a cohesive aspect of kitchen culture. Our findings suggest behavioural impacts, rather than bullying characteristics, must be considered within their context in order to establish whether or not they are actually damaging to an industry.

Item type: Article
ID code: 34352
Keywords: bullying, teamwork, chefs, inclusion, communication, socialisation, Recreation Leisure, Management. Industrial Management, Development, Strategy and Management, Tourism, Leisure and Hospitality Management, Transportation
Subjects: Geography. Anthropology. Recreation > Recreation Leisure
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Strathclyde Business School > Marketing
Related URLs:
    Depositing user: Pure Administrator
    Date Deposited: 26 Oct 2011 11:12
    Last modified: 26 Sep 2014 05:05
    URI: http://strathprints.strath.ac.uk/id/eprint/34352

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