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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Maintaining reliability of business processes using active monitoring techniques

Bititci, Umit and Turner, Trevor (1998) Maintaining reliability of business processes using active monitoring techniques. In: Strategic management of the manufacturing value chain. International Federation for Information Processing . Kluwer Academic Publishers, pp. 169-176. ISBN 0412827107

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Abstract

This paper introduces the concept of active monitoring of business processes to enable a business to continually satisfy key stakeholder requirements with fewer people. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques.