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Maintaining reliability of business processes using active monitoring techniques

Bititci, Umit and Turner, Trevor (1998) Maintaining reliability of business processes using active monitoring techniques. In: Strategic management of the manufacturing value chain. International Federation for Information Processing . Kluwer Academic Publishers, pp. 169-176. ISBN 0412827107

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Abstract

This paper introduces the concept of active monitoring of business processes to enable a business to continually satisfy key stakeholder requirements with fewer people. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques.