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Increasing community pharmacy workloads in England : causes and consequences

Gidman, Wendy (2011) Increasing community pharmacy workloads in England : causes and consequences. International Journal of Clinical Pharmacy, 33 (3). pp. 512-520.

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Abstract

To explore English community pharmacists experiences of workload increases. Setting North West of England. Method Ninety-six women and 71 men replied (response rates = 40 and 31%, respectively). Thirty female pharmacists and 29 male pharmacists were interviewed between February 2005 and February 2008. The study involved semi-structured face-to-face interviews with theoretically sampled respondents. Interviews were recorded and transcribed verbatim and a thematic analysis conducted. Main outcome measures English community pharmacists’ opinions and experiences. This paper specifically considers the following themes, community pharmacists’ accounts of workload, role expansion, skill mix, management support, coping strategies, perceptions of patient safety, and impact on pharmacists health and wellbeing.