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Manufacturing franchising : transferring the service experience

Hayfron, Lee and Carrie, Allan and Bititci, Umit and Pandya, K.V. (1998) Manufacturing franchising : transferring the service experience. In: Responsiveness in Manufacturing, IEE Workshop, 1998-01-01.

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Abstract

This paper presents work on a project researching the contribution which franchising can make to improved responsiveness among manufacturing companies. A number of papers have been published already. This paper considers the established practices of franchising in the service industry and the extent to which they can be applied directly in manufacturing or whether different approaches are needed. The paper presents a definition of manufacturing franchising, indicating key characteristics. The typical steps in establishing a franchise are presented. This is followed by a discussion of the principal aspects of franchising, indicating their likely impact in manufacturing. The conclusion summarises the key points of this discussion.