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Integrated performance measurement systems : a development guide

Bititci, Umit and Carrie, Allan and McDevitt, L (1997) Integrated performance measurement systems : a development guide. International Journal of Operations and Production Management, 17 (5). 522 - 534. ISSN 0144-3577

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Abstract

The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system is the information system which is at the heart of the performance management process and it is of critical importance to the effective and efficient functioning of the performance management system. Research identifies two critical elements with respect to the content and structure of the performance measurement system. These are: integrity and deployment. The viable systems model (VSM) provides a framework for assessing the integrity of the performance measurement system. The reference model developed for integrated performance measurement systems provides a framework against which performance measurement systems can be designed and audited.

Item type: Article
ID code: 32938
Keywords: audit, integration, performance management, performance measurement, Management. Industrial Management, Strategy and Management, Decision Sciences(all), Management of Technology and Innovation
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Depositing user: Pure Administrator
Date Deposited: 05 Sep 2011 13:03
Last modified: 21 May 2015 13:36
URI: http://strathprints.strath.ac.uk/id/eprint/32938

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