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Integrated performance measurement systems : a development guide

Bititci, Umit and Carrie, Allan and McDevitt, L (1997) Integrated performance measurement systems : a development guide. International Journal of Operations and Production Management, 17 (5). 522 - 534. ISSN 0144-3577

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IJOPM_pms_96.doc - Accepted Author Manuscript

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The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system is the information system which is at the heart of the performance management process and it is of critical importance to the effective and efficient functioning of the performance management system. Research identifies two critical elements with respect to the content and structure of the performance measurement system. These are: integrity and deployment. The viable systems model (VSM) provides a framework for assessing the integrity of the performance measurement system. The reference model developed for integrated performance measurement systems provides a framework against which performance measurement systems can be designed and audited.