Picture of a sphere with binary code

Making Strathclyde research discoverable to the world...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. It exposes Strathclyde's world leading Open Access research to many of the world's leading resource discovery tools, and from there onto the screens of researchers around the world.

Explore Strathclyde Open Access research content

Business process definition : a bottom-up approach

Bititci, Umit and Muir, David (1997) Business process definition : a bottom-up approach. International Journal of Operations and Production Management, 17 (4). 365 - 374. ISSN 0144-3577

[img] Microsoft Word (Business Process Definition: A Bottom-Up Approach)
Business_Process_Definition_A_bottom_up_approach.DOC - Submitted Version

Download (115kB)

Abstract

In recent years there has been considerable focus on business processes which has created a debate on their definition. One school of thought believes that a standard set of business processes can be applied fairly universally to most businesses; others believe that business processes are individual and specific to organizations. Reviews this debate and presents a view based on a technique developed to define business processes using a bottom-up approach. This technique focuses first on the business activities and goes on to quantify the relationships between business activities. The hypothesis behind the work described is that the closely coupled activities could be grouped together to form a natural business process. Describes the technique developed for bottom-up identification of business processes in some detail and presents a case study which has been designed as a controlled experiment.