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Business process definition : a bottom-up approach

Bititci, Umit and Muir, David (1997) Business process definition : a bottom-up approach. International Journal of Operations and Production Management, 17 (4). 365 - 374. ISSN 0144-3577

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    Abstract

    In recent years there has been considerable focus on business processes which has created a debate on their definition. One school of thought believes that a standard set of business processes can be applied fairly universally to most businesses; others believe that business processes are individual and specific to organizations. Reviews this debate and presents a view based on a technique developed to define business processes using a bottom-up approach. This technique focuses first on the business activities and goes on to quantify the relationships between business activities. The hypothesis behind the work described is that the closely coupled activities could be grouped together to form a natural business process. Describes the technique developed for bottom-up identification of business processes in some detail and presents a case study which has been designed as a controlled experiment.

    Item type: Article
    ID code: 32937
    Keywords: business process analysis, business processes , Management. Industrial Management, Strategy and Management, Decision Sciences(all), Management of Technology and Innovation
    Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department: Faculty of Engineering > Design, Manufacture and Engineering Management
    Related URLs:
      Depositing user: Pure Administrator
      Date Deposited: 05 Sep 2011 13:57
      Last modified: 05 Sep 2014 10:27
      URI: http://strathprints.strath.ac.uk/id/eprint/32937

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