Bititci, Umit and Mendibil, Kepa and Turner, Trevor (2002) Managing and improving business processes reliability. International Journal of Business Performance Management, 4 (1).Full text not available in this repository. (Request a copy from the Strathclyde author)
Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
|Keywords:||business processes reliability , active monitoring, design engineering , Engineering design, Business and International Management, Strategy and Management|
|Subjects:||Technology > Engineering (General). Civil engineering (General) > Engineering design|
|Department:||Faculty of Engineering > Design, Manufacture and Engineering Management|
|Depositing user:||Pure Administrator|
|Date Deposited:||31 Aug 2011 15:18|
|Last modified:||06 Sep 2016 08:10|