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Managing and improving business processes reliability

Bititci, Umit and Mendibil, Kepa and Turner, Trevor (2002) Managing and improving business processes reliability. International Journal of Business Performance Management, 4 (1).

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Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.