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Managing and improving business processes reliability

Bititci, Umit and Mendibil, Kepa and Turner, Trevor (2002) Managing and improving business processes reliability. International Journal of Business Performance Management, 4 (1).

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Abstract

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Item type: Article
ID code: 32843
Keywords: business processes reliability , active monitoring, design engineering , Engineering design, Business and International Management, Strategy and Management
Subjects: Technology > Engineering (General). Civil engineering (General) > Engineering design
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Pure Administrator
    Date Deposited: 31 Aug 2011 16:18
    Last modified: 05 Sep 2014 10:23
    URI: http://strathprints.strath.ac.uk/id/eprint/32843

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