Bititci, Umit and Mendibil, Kepa and Turner, Trevor (2002) Managing and improving business processes reliability. International Journal of Business Performance Management, 4 (1).
Full text not available in this repository. (Request a copy from the Strathclyde author)Official URL: http://dx.doi.org/10.1504/IJBPM.2002.000109
Abstract
Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
| Item type: | Article |
|---|---|
| ID code: | 32843 |
| Keywords: | business processes reliability , active monitoring, design engineering , Engineering design |
| Subjects: | Technology > Engineering (General). Civil engineering (General) > Engineering design |
| Department: | Faculty of Engineering > Design, Manufacture and Engineering Management |
| Related URLs: | |
| Depositing user: | Pure Administrator |
| Date Deposited: | 31 Aug 2011 16:18 |
| Last modified: | 09 Jul 2012 16:40 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/32843 |
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