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What makes a team

Barton, Karen and Westwood, Fiona (2007) What makes a team. Journal - Law Society of Scotland, 52 (9).

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Most managing partners are aware of the increasing importance of encouraging people to share information and work together to provide clients with a high level of service. Whether the “team” involves legally qualified, paralegals, estate agency staff and/or financial services advisers, everyone involved has to be able to support each other so that the client receives a consistent quality service. However, in practice this is not always easy to achieve, with some professionals resistant to any attempt to “join a team”. This article offers help to managing partners by looking at one type of teamworking that provides concrete examples of the characteristics that make professional teams successful.