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The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

Bolton, S.C. and Grugulia, I. and Vincent, S. and Leidner, R. (2010) The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08, Edinburgh. (Unpublished)

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Abstract

This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

Item type: Conference or Workshop Item (Paper)
ID code: 28694
Keywords: emotional labour, workplace, labour process, emotional inteligence, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Related URLs:
Depositing user: Ms Hilde Ann Quigley
Date Deposited: 08 Nov 2010 15:02
Last modified: 14 May 2014 10:29
URI: http://strathprints.strath.ac.uk/id/eprint/28694

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