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From patient to agent : collective practices and identity work in an emotional community

Dunnett, S. and Brownlie, D. and Hewer, P.A. (2011) From patient to agent : collective practices and identity work in an emotional community. Advances in Consumer Research, 38.

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Abstract

The diagnosis of serious illness creates a fissure from the known self. How do individuals cope with their new role as patients and how could healthcare services better-serve the ill? "Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place." (Sontag 2002: 3)

Item type: Article
ID code: 28307
Keywords: citizenship, identity, healthcare services, Social Sciences (General), Economics and Econometrics, Applied Psychology, Marketing
Subjects: Social Sciences > Social Sciences (General)
Department: Strathclyde Business School > Marketing
Related URLs:
Depositing user: Mrs Jan Whiteford
Date Deposited: 15 Oct 2010 15:11
Last modified: 05 Sep 2014 07:11
URI: http://strathprints.strath.ac.uk/id/eprint/28307

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