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News aggregator services: user expectations and experience

Chowdhury, S. and Landoni, M. (2006) News aggregator services: user expectations and experience. Online Information Review, 30 (2). pp. 100-115. ISSN 1468-4527

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The paper aims to find out what users expect from a news aggregator service, and how the current and available news aggregator services compare to each other in terms of their features and usability from users' perspectives. Users identified a number of expected features of news aggregators. Survey results show that an ideal news aggregator service may be created by combining the usability features of TVEyes and the retrieval performance of GoogleNews. Studies reporting on the features and usability of news aggregator services is not common in the literature. In that respect, this is an important and new piece of research. The findings of this research may be used by researchers or service providers to produce a new aggregator service, or improve an existing news aggregator service.