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Six Sigma in the Indian software industry: some observations and results from a pilot survey

Mahanti, R. and Antony, J. (2009) Six Sigma in the Indian software industry: some observations and results from a pilot survey. TQM Journal, 21 (6). pp. 549-564. ISSN 1754-2731

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Abstract

The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in the software domain is presented, followed by presentation of the results from an empirical investigation of Six Sigma in the Indian software industry The research reflects the status of Six Sigma application and implementation in the software industry, identifies the commonly used statistical and non statistical and software engineering tools and frameworks used within software business; and determines the critical success factors (CSFs) for a successful Six Sigma initiative in the software/IT industry. The most important factor was management commitment and involvement. Documentation management and suppliers' involvement were found to be the least important factors. This study was carried out with some boundaries like the number of companies, available resources, time constraints, etc. This paper dispels the myths concerning the unsuitability of Six Sigma in the software arena. At the same time it highlights the status of Six Sigma implementation in Indian software organizations and the critical success factors for implementation of Six Sigma. Little research has been carried out in terms of empirical survey relating to the application of Six Sigma in the software industry like that demonstrated in this paper. The paper will be valuable for quality professionals and management personnel in software organizations.

Item type: Article
ID code: 27006
Keywords: communication technologies, computer software, critical success factors, india, quality, six sigma, Management. Industrial Management, Business, Management and Accounting(all), Business and International Management, Strategy and Management, Decision Sciences(all)
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Dr Marisa K Smith
    Date Deposited: 27 Aug 2010 15:09
    Last modified: 05 Sep 2014 05:18
    URI: http://strathprints.strath.ac.uk/id/eprint/27006

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