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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs.

Strathprints serves world leading Open Access research by the University of Strathclyde, including research by the Strathclyde Institute of Pharmacy and Biomedical Sciences (SIPBS), where research centres such as the Industrial Biotechnology Innovation Centre (IBioIC), the Cancer Research UK Formulation Unit, SeaBioTech and the Centre for Biophotonics are based.

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The importance of being aesthetic: work, employment and service organization

Nickson, Dennis P. and Warhurst, Christopher and Witz, Anne and Cullen, Anne Marie (2001) The importance of being aesthetic: work, employment and service organization. In: Customer Service: Empowerment and Entrapment. Palgrave, pp. 170-190. ISBN 0333946073

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Abstract

Aesthetic knowledge plays an important part in organizational practice, not only as the symbolic context for work, but as an integral part of the work that people do. It suggests that aesthetic reflexivity, which involves an opening up and questioning of what is known, is experienced as part of practice as well as a 'time out' from practice.