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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

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The importance of being aesthetic: work, employment and service organization

Nickson, Dennis P. and Warhurst, Christopher and Witz, Anne and Cullen, Anne Marie (2001) The importance of being aesthetic: work, employment and service organization. In: Customer Service: Empowerment and Entrapment. Palgrave, pp. 170-190. ISBN 0333946073

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Abstract

Aesthetic knowledge plays an important part in organizational practice, not only as the symbolic context for work, but as an integral part of the work that people do. It suggests that aesthetic reflexivity, which involves an opening up and questioning of what is known, is experienced as part of practice as well as a 'time out' from practice.