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Towards memory supporting personal information management tools

Elsweiler, David and Ruthven, Ian and Jones, Christopher (2007) Towards memory supporting personal information management tools. Journal of the American Society for Information Science and Technology, 58 (7). pp. 924-946. ISSN 1532-2882

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In this article we discuss re-retrieving personal information objects and relate the task to recovering from lapse(s) in memory. We propose that fundamentally it is lapses in memory that impede users from successfully re-finding the information they need. Our hypothesis is that by learning more about memory lapses in non-computing contexts and how people cope and recover from these lapses, we can better inform the design of PIM tools and improve the user's ability to re-access and re-use objects. We describe a diary study that investigates the everyday memory problems of 25 people from a wide range of backgrounds. Based on the findings, we present a series of principles that we hypothesize will improve the design of personal information management tools. This hypothesis is validated by an evaluation of a tool for managing personal photographs, which was designed with respect to our findings. The evaluation suggests that users' performance when re-finding objects can be improved by building personal information management tools to support characteristics of human memory.

Item type: Article
ID code: 2395
Keywords: memory, information retrieval, personal information management tools, Artificial Intelligence, Software, Computer Networks and Communications, Information Systems, Human-Computer Interaction
Department: Faculty of Science > Computer and Information Sciences
Depositing user: Strathprints Administrator
Date Deposited: 23 Feb 2007
Last modified: 21 Oct 2015 04:16

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