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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

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Editorial note for the special issue on 'effective decision support to implement lean and six sigma methodologies in the manufacturing and service sectors'

Tiwari, M.K. and Antony, J. and Montgomery, D.C. (2008) Editorial note for the special issue on 'effective decision support to implement lean and six sigma methodologies in the manufacturing and service sectors'. International Journal of Production Research, 46 (23). pp. 6563-6566. ISSN 0020-7543

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Increasing complexity of products and processes with simultaneous high performance requirements place unprecedented challenges and opportunities on the sustainable development of organizations. Any enterprise is required to regularly review its activities and planning to deal with the fiercely competitive, rapidly changing and dynamically shrinking world market. Owing to these changes, focus has now been shifted from selling the product or services to capturing the voice of the customer most satisfactorily.