Scholarios, D.M. and Taylor, P. (2010) Gender, choice and constraint in call centre employment. New Technology, Work and Employment, 25 (2). pp. 101-116. ISSN 0268-1072
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Abstract
This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in-depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.
| Item type: | Article |
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| ID code: | 18854 |
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| Keywords: | gender, constraints, call centres, employment, genderised experience, agential constraints, women, workplace, career choice, scottish call centres, gender inequality, Management. Industrial Management |
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| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
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| Department: | Strathclyde Business School > Human Resource Management |
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| Related URLs: | |
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| Depositing user: | Dr Dora Scholarios |
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| Date Deposited: | 13 May 2010 12:34 |
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| Last modified: | 14 May 2012 21:53 |
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| URI: | http://strathprints.strath.ac.uk/id/eprint/18854 |
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