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Gender, choice and constraint in call centre employment

Scholarios, D.M. and Taylor, P. (2010) Gender, choice and constraint in call centre employment. New Technology, Work and Employment, 25 (2). pp. 101-116. ISSN 0268-1072

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    This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in-depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.

    Item type: Article
    ID code: 18854
    Keywords: gender, constraints, call centres, employment, genderised experience, agential constraints, women, workplace, career choice, scottish call centres, gender inequality, Management. Industrial Management, Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation
    Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department: Strathclyde Business School > Human Resource Management
    Related URLs:
    Depositing user: Dr Dora Scholarios
    Date Deposited: 13 May 2010 12:34
    Last modified: 27 Mar 2014 21:45

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