Scholarios, D.M. and Taylor, P. (2010) Gender, choice and constraint in call centre employment. New Technology, Work and Employment, 25 (2). pp. 101-116. ISSN 0268-1072
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This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in-depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.
|Keywords:||gender, constraints, call centres, employment, genderised experience, agential constraints, women, workplace, career choice, scottish call centres, gender inequality, Management. Industrial Management, Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Human Resource Management|
|Depositing user:||Dr Dora Scholarios|
|Date Deposited:||13 May 2010 11:34|
|Last modified:||15 Apr 2015 14:07|
Available Versions of this Item
'It's left me dangling again': Gender, choice and constraint in call centre employment. (deposited 23 Feb 2010 11:16)
- Gender, choice and constraint in call centre employment. (deposited 13 May 2010 11:34) [Currently Displayed]
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