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Horses for courses - a stakeholder view of the evaluation of GDSS's

Eden, Colin and Ackermann, Fran (1996) Horses for courses - a stakeholder view of the evaluation of GDSS's. Group Decision and Negotiation, 5 (4-6). pp. 501-520. ISSN 0926-2644

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Abstract

Evaluation of the performance of GDSSs has been dominated by an experimental and laboratory based ap- proach. Other writers have argued for evaluation to be based in the "real-world" of decision making teams. The evaluation criteria have tended to ignore many of the issues that would be paramount for some of the stake- holders in the evaluation process. This article seeks to explore the criteria that might be used by a wide variety of stakeholders, including developers, facilitators, clients, key actors, vendors, as well as academics. By drawing together the criteria associated with all of the stakeholders we discover a broader, and possibly more thorough, framework for evaluation. The evaluation of any particular GDSS in relation to other GDSSs can then be seen in the context of contingent weighting applied to each of the criteria where each GDSS is able to be seen in its best light and in relation to its declared aims. This article argues for a more eclectic and contingent approach to the evaluation of GDSSs which will encourage their future development to be clearer about purpose and the boundaries of their use.

Item type: Article
ID code: 18005
Keywords: horses for courses, stakeholder view, evaluation, GDSSs, Management. Industrial Management, Strategy and Management, Decision Sciences(all), Social Sciences(all), Management of Technology and Innovation
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Strathclyde Business School > Management Science
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 30 Apr 2010 14:25
    Last modified: 05 Sep 2014 00:54
    URI: http://strathprints.strath.ac.uk/id/eprint/18005

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