Bain, P.M. and Taylor, P. (2000) Entrapped by the 'electronic panopticon'? worker resistance in the call centre. New Technology, Work and Employment, 15 (1). pp. 2-18. ISSN 0268-1072
Full text not available in this repository. (Request a copy from the Strathclyde author)Official URL: http://dx.doi.org/10.1111/1468-005X.00061
Abstract
This article presents a thoroughgoing critique of Fernie and Metcalf's perspective, that the call centre is characterised by the operation of an 'electronic panopticon' in which supervisory power has been 'rendered perfect'. Drawing on evidence from a telecommunications call centre the authors analyse the significance of emerging forms of employee resistance.
| Item type: | Article |
|---|---|
| ID code: | 17982 |
| Keywords: | electronic panopticon, worker resistance, call centre, human resource management, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 30 Apr 2010 14:01 |
| Last modified: | 12 Mar 2012 11:09 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/17982 |
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