Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Entrapped by the 'electronic panopticon'? worker resistance in the call centre

Bain, P.M. and Taylor, P. (2000) Entrapped by the 'electronic panopticon'? worker resistance in the call centre. New Technology, Work and Employment, 15 (1). pp. 2-18. ISSN 0268-1072

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

This article presents a thoroughgoing critique of Fernie and Metcalf's perspective, that the call centre is characterised by the operation of an 'electronic panopticon' in which supervisory power has been 'rendered perfect'. Drawing on evidence from a telecommunications call centre the authors analyse the significance of emerging forms of employee resistance.

Item type: Article
ID code: 17982
Keywords: electronic panopticon, worker resistance, call centre, human resource management, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 30 Apr 2010 14:01
    Last modified: 12 Mar 2012 11:09
    URI: http://strathprints.strath.ac.uk/id/eprint/17982

    Actions (login required)

    View Item