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Changing faces: nurses as emotional jugglers

Bolton, S.C. (2001) Changing faces: nurses as emotional jugglers. Sociology of Health and Illness, 23 (1). pp. 85-100. ISSN 0141-9889

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Abstract

Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approach to recognising a nurse's ability to present many 'faces'. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.

Item type: Article
ID code: 16545
Keywords: Goffman, nurses, national health service, face-work, emotion-work, Management. Industrial Management, Health(social science), Public Health, Environmental and Occupational Health, Health Policy
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Related URLs:
    Depositing user: Ms Hilde Ann Quigley
    Date Deposited: 18 Mar 2010 16:45
    Last modified: 05 Sep 2014 01:12
    URI: http://strathprints.strath.ac.uk/id/eprint/16545

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