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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs.

The Energy Systems Research Unit (ESRU) within Strathclyde's Department of Mechanical and Aerospace Engineering is producing Open Access research that can help society deploy and optimise renewable energy systems, such as wind turbine technology.

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Preparing for the Ultimate Customer

Levie, J.D. and Eaton, Sharon (2006) Preparing for the Ultimate Customer. In: The Growing Business Handbook 9th Edition. Kogan Page Ltd, London, pp. 405-408. ISBN 0749448075

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