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Open Access research that challenges the mind...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Preparing for the Ultimate Customer

Levie, J.D. and Eaton, Sharon (2006) Preparing for the Ultimate Customer. In: The Growing Business Handbook 9th Edition. Kogan Page Ltd, London, pp. 405-408. ISBN 0749448075

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