Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner (2008) Complaint and switching intention after service failures: the role of affective commitment and complaint barriers. In: AMA SERVSIG International Research Conference, 2008-06-05 - 2008-06-07, University of Liverpool Management School.
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
Focuses on complaint barriers and affective commitment following service failures.
| Item type: | Conference or Workshop Item (Paper) |
|---|---|
| ID code: | 15806 |
| Notes: | This conference paper has been published in: Proceedings of the AMA SERVSIG International Research Conference (2008), pp49-50, ISBN: 9780956112200 (This is a variant record) |
| Keywords: | affective commitment, complaint barriers, service failures, Social Sciences (General) |
| Subjects: | Social Sciences > Social Sciences (General) |
| Department: | Strathclyde Business School > Marketing |
| Related URLs: | |
| Depositing user: | Mrs Jan Whiteford |
| Date Deposited: | 03 Mar 2010 17:50 |
| Last modified: | 04 Oct 2012 17:27 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/15806 |
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