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Just like the elves in Harry Potter : room attendants in UK hotels

Dutton, E. and Warhurst, C. and Lloyd, C. and James, S. and Commander, J. and Nickson, D.P. (2008) Just like the elves in Harry Potter : room attendants in UK hotels. In: Low Wage Work in the UK. Russell Sage, New York, pp. 97-130. ISBN 9780871545633

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Low-Wage Work in the United Kingdom explains why the current level of low-paying work remains one of the highest in Europe. The authors argue that the failure to deal with low pay reflects a policy approach which stressed reducing poverty, but also centers on the importance of moving people off benefits and into work, even at low wages. This chapter focuses on the pay and conditions of room attendants in UK hotels.