Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science, Fourteenth Biennial World Marketing Congress, 2009-07-21 - 2009-07-25, Oslo, Norway. (Unpublished)
Full text not available in this repository. (Request a copy from the Strathclyde author)| Item type: | Conference or Workshop Item (Paper) |
|---|---|
| ID code: | 15749 |
| Keywords: | critical incident, customer, Marketing. Distribution of products, Social Sciences (General) |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products Social Sciences > Social Sciences (General) |
| Department: | Strathclyde Business School > Marketing |
| Related URLs: | |
| Depositing user: | Mrs Jan Whiteford |
| Date Deposited: | 03 Mar 2010 19:58 |
| Last modified: | 04 Oct 2012 17:31 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/15749 |
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