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The benefits of institutionalised informality: recruitment and selection practices, person-brand fit and skills gaps in service organisations

Hurrell, S.A. and Scholarios, D.M. (2011) The benefits of institutionalised informality: recruitment and selection practices, person-brand fit and skills gaps in service organisations. In: Branded Lives: The Production and Consumption of Identity at Work. Edward Elgar Publishing, pp. 108-127.

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Abstract

Explains recruitment and selection practices, person-brand fit and skills gaps in service organisations.