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Modelling e-business processes: a component-based simulation approach

Albores, Pavel and Ball, Peter D. and MacBryde, Jillian C. (2007) Modelling e-business processes: a component-based simulation approach. International Journal of Agile Systems and Management, 2 (3). pp. 242-262. ISSN 1741-9174

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Abstract

With new and emerging e-business technologies to transform business processes, it is important to understand how those technologies will affect the performance of a business. Will the overall business process be cheaper, faster and more accurate or will a sub-optimal change have been implemented? The use of simulation to model the behaviour of business processes is well established, and it has been applied to e-business processes to understand their performance in terms of measures such as lead-time, cost and responsiveness. This paper introduces the concept of simulation components that enable simulation models of e-business processes to be built quickly from generic e-business templates. The paper demonstrates how these components were devised, as well as the results from their application through case studies.