Strathprints logo
Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Evaluating the quality of undergraduate hospitality, tourism and leisure programmes

Horng, Jeou-Shyan and Teng, Chih-Ching and Baum, T.G. (2009) Evaluating the quality of undergraduate hospitality, tourism and leisure programmes. Journal of Hospitality, Leisure, Sport and Tourism Education, 8 (1). pp. 37-54. ISSN 1473-8376

PDF (Evaluating_the_quality_of_undergraduate_hospitality,.pdf)

Download (295kB) | Preview


In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.

Item type: Article
ID code: 15580
Keywords: educational quality, instrument, hospitality, tourism, leisure, educational evaluation, Social Sciences (General), Education, Tourism, Leisure and Hospitality Management
Subjects: Social Sciences > Social Sciences (General)
Department: Strathclyde Business School > Human Resource Management
Depositing user: Prof Tom Baum
Date Deposited: 04 Feb 2010 10:56
Last modified: 24 Jul 2015 13:37

Actions (login required)

View Item View Item