Baum, T.G. (2007) Human resources in tourism: still waiting for change. Tourism Management, 28. pp. 1383-1389. ISSN 0261-5177Full text not available in this repository. (Request a copy from the Strathclyde author)
This paper reviews key themes that impact on the role and management of human resources in tourism (primarily relating to work and employment) and assesses whether the past 20 years provides evidence of significant change within the sector. The paper considers the status of work in tourism and reflects upon the impact that key environmental developments have had upon employment-the practice of human resource management in contemporary tourism; the impact of global and social forces on perceptions of work and careers; the impact of ICT on work and employment in tourism; changing interpretations of skills within tourism; and the increasingly diverse nature of the tourism workforce in developed countries. Conclusions are drawn which point to a ''hung jury'' in considering whether change in the tourism workplace, over the review timeframe, has been ephemeral or more fundamental.
|Keywords:||Tourism, Hospitality, Human resource management, Work, Employment, Social Sciences (General), Development, Strategy and Management, Tourism, Leisure and Hospitality Management, Transportation|
|Subjects:||Social Sciences > Social Sciences (General)|
|Department:||Strathclyde Business School > Human Resource Management|
|Depositing user:||Prof Tom Baum|
|Date Deposited:||04 Feb 2010 10:53|
|Last modified:||02 Dec 2016 03:20|