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The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan, Basingstoke, pp. 244-268. ISBN 9780230222236

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.

Item type: Book Section
ID code: 15330
Keywords: globalization , service work, call centres, call centre value chain, Social Sciences (General), Management. Industrial Management, Business, Management and Accounting (miscellaneous)
Subjects: Social Sciences > Social Sciences (General)
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Depositing user: Professor Philip Taylor
Date Deposited: 04 Feb 2010 10:44
Last modified: 21 May 2015 19:03
URI: http://strathprints.strath.ac.uk/id/eprint/15330

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