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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave McMillan, Basingstoke, pp. 244-268. ISBN 9780230222236

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.