Picture of a black hole

Strathclyde Open Access research that creates ripples...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

Strathprints also exposes world leading research from the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

Discover more...

The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave McMillan, Basingstoke, pp. 244-268. ISBN 9780230222236

[img] Microsoft Word (Labour_Process_Theory_Book_Chapter_22_September[1].doc)
Labour_Process_Theory_Book_Chapter_22_September[1].doc

Download (150kB)

Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.