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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the Physical Activity for Health Group based within the School of Psychological Sciences & Health. Research here seeks to better understand how and why physical activity improves health, gain a better understanding of the amount, intensity, and type of physical activity needed for health benefits, and evaluate the effect of interventions to promote physical activity.

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The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave McMillan, Basingstoke, pp. 244-268. ISBN 9780230222236

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.