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Domestic labour : the experience of work in India's other call centre industry

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, D.M. (2010) Domestic labour : the experience of work in India's other call centre industry. In: Work and Life in the Global Economy. Palgrave Macmillan, Basingstoke, pp. 99-123. ISBN 9780230580848

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Abstract

This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.

Item type: Book Section
ID code: 15323
Keywords: call centres, India, work organisation, labour process, HRM, Social Sciences (General)
Subjects: Social Sciences > Social Sciences (General)
Department: Strathclyde Business School > Human Resource Management
Depositing user: Professor Philip Taylor
Date Deposited: 04 Feb 2010 10:44
Last modified: 21 May 2015 19:03
URI: http://strathprints.strath.ac.uk/id/eprint/15323

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