Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, D.M. (2010) Domestic labour : the experience of work in India's other call centre industry. In: Work and Life in the Global Economy. Palgrave Macmillan, Basingstoke, pp. 99-123. ISBN 9780230580848
This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.
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