Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Employee voice and collective formation in the Indian ITES-BPO industry

Taylor, P. and Noronha, E. and D'Cruz, P. and Scholarios, D. (2008) Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, 43 (22). pp. 37-47. ISSN 0012-9976

[img]
Preview
PDF (Taylor_et_al_Economic_and_Political_Weekly.pdf)
Download (188Kb) | Preview

    Abstract

    The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism.

    Item type: Article
    ID code: 15283
    Keywords: call centres, India, contracting, outsourcing, workers, working conditions, Social Sciences (General)
    Subjects: Social Sciences > Social Sciences (General)
    Department: Strathclyde Business School > Human Resource Management
    Related URLs:
    Depositing user: Professor Philip Taylor
    Date Deposited: 17 Jan 2010 12:19
    Last modified: 12 Mar 2012 15:24
    URI: http://strathprints.strath.ac.uk/id/eprint/15283

    Actions (login required)

    View Item

    Fulltext Downloads: