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Old ambiguities and new developments : exploring the emotional labour process

Bolton, Sharon C. (2010) Old ambiguities and new developments : exploring the emotional labour process. In: Working life. Critical Perspectives on Work and Employment . Palgrave, London, pp. 205-211. ISBN 0230222234

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Abstract

Labour process theory is consolidated in Working Life to develop a credible account of the relationships between capitalist political economy, work systems and the strategies and practices of actors in the employment relationship. Beyond this, the book explores the future of labour process analysis.