Bolton, S.C. and Houlihan, M. (2007) Risky business: re-thinking the human in interactive service work. In: Searching for the Human in Human Resource Management. Management, Work and Organisations . Palgrave, London, pp. 245-262. ISBN 978-0-230-01935-5
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.
| Item type: | Book Section |
|---|---|
| ID code: | 13312 |
| Keywords: | customer service, social interaction, call centre work, human resource management, Management. Industrial Management, Sociology |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management Social Sciences > Sociology |
| Department: | Strathclyde Business School > Management |
| Related URLs: | |
| Depositing user: | Professor Sharon C Bolton |
| Date Deposited: | 09 Nov 2009 13:58 |
| Last modified: | 12 Mar 2012 10:56 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/13312 |
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