Picture of a black hole

Strathclyde Open Access research that creates ripples...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

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Risky business: re-thinking the human in interactive service work

Bolton, S.C. and Houlihan, M. (2007) Risky business: re-thinking the human in interactive service work. In: Searching for the Human in Human Resource Management. Management, Work and Organisations . Palgrave, London, pp. 245-262. ISBN 978-0-230-01935-5

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.