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World class computing and information science research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Risky business: re-thinking the human in interactive service work

Bolton, S.C. and Houlihan, M. (2007) Risky business: re-thinking the human in interactive service work. In: Searching for the Human in Human Resource Management. Management, Work and Organisations . Palgrave, London, pp. 245-262. ISBN 978-0-230-01935-5

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Abstract

Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.