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Risky business: re-thinking the human in interactive service work

Bolton, S.C. and Houlihan, M. (2007) Risky business: re-thinking the human in interactive service work. In: Searching for the Human in Human Resource Management. Management, Work and Organisations . Palgrave, London, pp. 245-262. ISBN 978-0-230-01935-5

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Abstract

Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.