Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Getting to the heart of the emotional labour process : a reply to Brook

Bolton, S.C. (2009) Getting to the heart of the emotional labour process : a reply to Brook. Work, Employment and Society, 23 (3). pp. 549-560. ISSN 0959-0170

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

In a paper published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly, how do we conceptualise emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to analytically develop the idea of emotional labour, that the typology of emotion management in the workplace (Bolton, 2005a) offers a nuanced explanatory framework, and that labour process analysis (LPA) is its theoretical home.

Item type: Article
ID code: 13127
Keywords: emotional labour, emotion work, labour process analysis, work, employment, Management. Industrial Management, Sociology, Organizational Behavior and Human Resource Management, Economics and Econometrics, Accounting, Sociology and Political Science
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Social Sciences > Sociology
Department: Strathclyde Business School > Strategy and Organisation
Related URLs:
    Depositing user: Professor Sharon C Bolton
    Date Deposited: 05 Oct 2009 11:51
    Last modified: 19 Aug 2014 13:48
    URI: http://strathprints.strath.ac.uk/id/eprint/13127

    Actions (login required)

    View Item